Wednesday, October 14, 2009

The Surprise Ending (macbook saga part 4)

Over the course of the past month, we have had to take our laptop to the Apple Store twice to have it repaired. After I picked it up yesterday from the second repair, Dave noticed that several of the screws were missing. So we took it back in this evening for them to replace the screws. Just before we were about to leave, Dave asked the manager to give us more details about what had been done to the computer this last time that it was fixed. It turns out that they had to replace the entire motherboard. The work that they've done in the past month would have cost $1100 if the computer hadn't been under warranty. I told the manager that it concerned me that we had to do two major repairs in one month, especially since we only got the computer in January. The manager left for a minute and when he came back, he told us he was inclined to give us a whole new machine and that since they don't make the one we have anymore, he was going to have to give us a MacBook Pro. Um... are you kidding me! The next thing we knew, he came out of the back room with a brand new laptop in hand. He also asked us if we would like to buy Applecare for the new laptop for $200. We decided it was worth it to just go ahead and buy it now. When he rang it up he told us our total was $49 because his discount button just kept popping up and he just kept clicking it! So, we got a brand new laptop with three years of warranty for $49 today... It was amazing! What a blessing!

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